If you're unsure if you have personal Online Banking access, please select no to retrieve your application.
After confirming the details of your loan request or annual review, your banker will set up your digital application, prefilling it with your existing details and ensuring it is tailored to your needs.
Once your application is ready, you’ll receive an email providing:
You’ll follow the steps below to complete and submit your application.
Upon following the application retrieval link provided in your welcome email you’ll land on this page.
If you’re unsure, you should select ‘no’ and sign in using your unique Application Reference Number and the mobile phone number you have registered with us.
Once logged in, you’ll be guided through your digital application form, instructed to confirm all prefilled information and input any additional details required. You’ll have 60 days to complete your application and may save your progress and return at any time.
Depending on your application type, your banker will have provided instructions within your application as to which documents you’re required to upload. You may also choose to nominate an accountant, broker or other authorised party to provide documents on your behalf and we’ll contact them directly to ask for these.
Once you’ve completed your application and hit ‘submit’, you’ll receive a confirmation email.
If there are multiple applicants on your loan request, secondary applicants will be notified via email and prompted to sign in to complete their sections of the application and/or confirm any relevant details.
Once the final application is submitted, your banker will be able to review your application and supporting documentation and will be in touch within two business days regarding the outcome of your application and/or if any further information is required.
The length of your application and the number of supporting documents required will vary depending on your application type, however any relevant information we have already will be pre-filled to save you time. You’ll have 60 days to complete your application and may save your progress and return at any time.
For joint applications, each applicant will be emailed their unique Application Reference Number and the link to retrieve the application when their section of the application is ready to be completed or reviewed. Secondary applicants will only be able to access the application once all primary applicants have completed and submitted their sections.
Yes, you may use your digital application form to nominate someone else to provide documents on your behalf. They will be automatically notified of this via email and instructed to send any relevant documents directly to your banker.
Any documents that you provide yourself may be uploaded directly to your application. If you cannot upload documents to your application for any reason, you may email these documents to your banker.
Once your application has been completed and submitted by all applicants (in the case of joint applications) you’ll be notified via email and will have the option to download a PDF copy of your completed application for your records. Your banker will be able to access and review your completed application and supporting documents and will be in touch within two business days regarding the outcome of your application and/or if any further information is required.
Yes, in this case you should select ‘no’ to the question ‘Do you have personal Online Banking access?’ and follow the prompts to access your application using your unique Application Reference Number and mobile telephone number. All customers may access their application this way, regardless of whether they have a personal Online Banking account with us or not.
Your unique Application Reference Number will be provided in your application welcome email from us. If you can’t find it, you should check your ‘junk’ or ‘spam’ folder for emails from westpacbusinessbanking@e.westpac.com.au or ask your banker to provide your access details.
You can update your mobile number in Westpac Online Banking. Alternatively, you can contact your banker to update your mobile number in our systems so that you may access your application.
If the error occurs while you are trying to log on using your Online Banking details, check that you are using your personal Westpac customer number and your unique Application Reference Number provided in the welcome email addressed to you by name . If you are logging on using the non-Online Banking pathway, make sure you are using the mobile number registered with us and your unique Application Reference Number provided in the welcome email addressed to you by name. Otherwise, close your browser and try retrieving your application again. If the error persists you should contact your banker.
You may email a document directly to your banker. You will still be able to submit your application.
Please reach out to your banker if you any further questions or require assistance.
For Westpac issued products, conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Target Market Determinations for the products are available. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.